Monday, 9 July 2018

Tori Ackling, Legacy Hotels tells all on working with Guestline

We are getting many positive reviews for Guestline’s cloud based PMS, Rezlynx, but what is it about the company (and its software) that hoteliers are getting so excited about? Matt Thomas, Corporate Sales Consultant for Legacy Hotels and Resorts (a collection of three and four star properties across the UK and southern Spain) goes behind the hotel desk to speak to Tori Ackling, Revenue Manager at Legacy Hotels to find out!

Matt Thomas – Hi Tori! Legacy Hotels have been a long-standing user of Rezlynx, why did you
choose Guestline?

Tori Ackling - We were looking for a cost effective solution that could deliver a slick PMS. It needed to be easy to use, easy to implement, cloud based and with great reports in order to analyse and track the business. We were also left feeling a little neglected by our old PMS providers, they seemed to not really care, so we really wanted a company where the support was great and account management was strong.  

Matt Thomas – And how have you found working with Guestline?

Tori Ackling - Very easy and simple. If you need help someone is always there. The support is fantastic. Guestline deliver great account management, the implementation process is thorough and we were guided through every step and made to feel at ease. It was seamless and stress-free.

Matt Thomas – It is always great to hear positive feedback on our support offering, they do a great job! You have recently appointed Guestline as a preferred supplier, why did Legacy Hotels make this decision?

Tori Ackling - Legacy Hotels were looking for a company that understood our business and Guestline have shown that they do! Our USP is that we do not dictate that our hotels all have the same PMS but where evolution comes about and we need a new PMS within a hotel, we have put in a common platform across all hotels and we use Guestline. It is great from a revenue manager’s point of view as I can jump onto the PMS at any time and look at a number of our hotels and assist and support.

 Matt Thomas – That is great to hear, so you recommend to hoteliers within your group to use Guestline, what would be your advice to hoteliers who are on the fence about moving to Rezlynx?

Tori Ackling - "Just go for it… You will not be forgotten about as some other providers do once implementation is over, its great value for money! I definitely would recommend Guestline. The implementation process is great, support great and Guestline has many API connections with lots of other products/companies so it really opens doors to automated processes and gaining more information to help, do your job better and help the performance of the hotel."

Matt Thomas – As with all business relationships, trust within your supplier is of paramount importance. Do you have that with Guestline?

Tori Ackling – We trust Guestline completely, and feel extremely valued. They have listened to our development requests and actioned. The Guestline Connect events that you put on are great. You get to hear from lots of different people in the industry and make good connections and a chance to build relationships – this shows us that Guestline are about more than just selling services into their clients.

Matt Thomas – This is great customer feedback Tori, and it is very much appreciated. One last question, would you make the same decision again, implementing Guestline?

Tori Ackling – 100%!

For more information on how Legacy Hotels utilise Guestline solutions, read the full case study here.

www.guestline.com


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It's really good to know about Guestline from Tori. Really good interview and I am going to add this on podcast over Spotify premium.

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