Friday, 8 June 2018

Travel Daily Media talk to Matthew Emptage, country manager Thailand for Guestline on becoming the people's choice!

Matthew Emptage is the country manager for Thailand at Guestline – the property management company that has just won the Hotel Tech Report’s People’s Choice Award.

We wanted to know more about his involvement in Guestline and the company’s background and future vision – and to take a look at some of the results that have earned Guestline its latest accolade. Emptage writes:

The company background

Guestline was founded in 1991 and provides end-to-end property management, channel distribution and digital marketing solutions to the hospitality sector. We build, develop and support cloud-based software for hospitality businesses.

Across our portfolio of solutions, we enable owners and managers in hotel groups, independent hotels, serviced apartments, management companies and pub companies to manage bookings and operations both efficiently and profitably.

The product

We pride ourselves on being a leading ambassador of cloud-based technology and promoting the associated benefits.

With cloud-based software, hoteliers are able to enjoy a more flexible, cost-effective solution, remote staff access to key property management system functions, easy deployment and automatic software upgrades.

All of these can improve efficiencies and revenues; this software is flexible and our team is experienced enough to operate very effectively across all of these hospitality segments.

At Guestline, we believe what sets us apart is our recognised seamless technology and commitment to first-class customer service. Guestline Labs, which was launched in 2017, marked our consistent investment in researching new ways in which technology innovation and product development can facilitate clients to operate better and grow their revenues in a cost-effective way.

Our highly experienced teams provide a wealth of knowledge from the hospitality sector and are dedicated to offering worldwide support to empower hoteliers to make effective changes in their use of technology to drive big success in their business.

My involvement

I was involved in a number of IT-based roles after graduating from university in 2006 before joining

Guestline back in 2012 as a 2nd line support engineer. This role helped me to develop skill sets and knowledge, which I see as invaluable and appropriate to my current position as country manager.

Guestline was smaller at the time, with approximately 60 employees; we were located in a small office in Shrewsbury before moving to the Business Park in 2014.  At the same time, an opportunity came up to spend three months in Bangkok, to lead the support and installations for our new and existing customers in Australasia. As the business grew over the next three years, I was promoted to country manager for the Thailand office in June 2017.

Now in its 26th year of operation, Guestline has seen strong growth in the last year with new office openings and expansion in the team so we’re proud that we serve the needs of hospitality-based businesses in a rapidly growing number of countries across five continents.

Growth in Thailand and beyond

This year will see more shifts in the hospitality market and technology landscapes and Guestline are preparing for new technology opportunities.

Our plans to continue our investment in innovating new technology will help deliver greater efficiencies and greater profitability for current and new clients in the year ahead.

The Thailand team works from a new office location in Bangkok, where they work to guide and support hospitality clients throughout the Southeast Asia region.

We are looking forward to furthering global expansion in 2018. We want to continue to position Guestline as an industry leader in providing world-class cloud-based solutions to international hoteliers.

Everything we are doing is designed to enhance and streamline hospitality businesses’ operations to improve the customer journey, make the businesses more profitable, and deliver more efficient operations.

Increasing revenue for clients

The last 12 months have been particularly rewarding for Guestline as the business grew its client portfolio by 20%; we heavily invested in our presence in overseas markets and in our commitment to contributing to new hospitality software innovations.

Our customers recognise our growth and have chosen to use our booking portals 30% more than last year. This has contributed to a total client revenue increase of 49%. We are already seeing a profitable start to 2018 as most recently the company has been commissioned by the boutique and budget chain B2 Hotels to undertake a rapid installation of our property management system, Rezlynx, Guestline distribution and integrations across 33 of its properties.

Hotel Tech Report’s People’s Choice Award

Winning the award is a great accolade to add to our credentials, especially as it was voted for by
customers.  A key part of our own operations and company ethos is our unfailing commitment to delivering and maintaining excellent customer service. Rather than operating as a third party supplier, we take a strong partnership approach to working with our clients to ensure they are fully supported in their operations.

 The property management system is fundamental to maintaining a hotel’s operations so it is essential that not only is it efficient but also used to maximum advantage by all members of a hotel team. Essentially it is mission-critical software so it’s important to ensure it runs smoothly.

Conclusion

Beyond Thailand, we are expanding into new territories that include Benelux, plus Germany, Austria and the Swiss (DACH) markets. In a move to extend business opportunities in Benelux, we also recently announced the arrival of Robert Vogt as director of business development.

As a business looking forward to future growth and expansion of our network and footprint, via new partnerships, it is essential that we increase our global presence and continue to develop new solutions for the hospitality sector. In March this year, we launched the Guestline Connect Partner Programme, which is split into three partner categories: operation, distribution, and guest experience.

Customers will be able to benefit from new interfaces across Guestline’s current portfolio of software solutions, from revenue management to metasearch bidding and upselling opportunities. This is just one example of how we are looking to grow our profile and opportunities for our customers and we are looking forward to continued growth in the future.

Arrange a demonstration of Guestline solutions here


41 comments:

connect your mobile devices to private networks with wps connect. this will helpful for everyone to access fast internet wps connect
wps connect apk

Your article is very interesting and interesting as well as useful, I read this article when encountering many problems in life as well as in work. And surprisingly, your article helps me a lot. I have balanced everything! Thank you!
download lagu mp3

Find your job and get all the lottery sambad game results which provide you daily results and updates of lotari song bad and all the updates you will be get online.

The best place to know about the live result is the follow the Sambad website. You can also check the list of winner in the newspaper or simply ask about the winning tickets by calling on the official number of the lottery department etc
dhankesari today result dhankesari

Thankyou for sharing this. We are provide bigg boss 13 show updates and all the informative thing to our visitors.

Thanks for updating with media updates here...
I got a many information here..
PCSO Lotto Result | PCSO Lotto Results

This is for sure great cloud-based technology,
hopefully, my friend I know from singlehearts.org
will implement it as well

All of those can enhance efficiencies and revenues this software program is flexible and our group is skilled sufficient to Custom Assignment Writing Service operate very correctly throughout all of these hospitality segments. Our plans to preserve our funding in innovating a new era will assist supply more efficiencies and greater profitability for modern-day and new clients inside the 12 months in advance.

Rather than risking failure, you should consider hiring Custom Paper Writing Services and Online Term Papers Writing help provider that will save you a lot of time to complete Custom Research Papers.

I am sharing here information regarding cheating boyfriend sign and how to track the information, visit here https://bestcellphonetrackerapps.com/how-to-catch-a-cheating-boyfriend/

Pinoy Tambayan is an online platform where users can sit back, relax and watch their favorite tv shows online for FREE. Meanwhile Pinoy Tambayan provides them Pinoy Tambayan and Filipino TV shows. watch pinoy tambayan lambingan

Your post has given very valuable information, keep posting the same information like this always. What a great tour and visit! Really this is a great post, Thanks for sharing the information. It can be defined as an organized approach to gambling. People place bets on everything from gaming to horse racing, Satta King and even in elections nowadays.

Once the lottery Sambad results are declared, they will be uploaded on the official website and ticket holders can check the result. It is advised that ticket holders check the results from the results published in the Gazette of the Government of Nagaland. Later, participants can claim their prize by filling the form available on the website.

Garmin Express is an application which provides the ability to access, control and manage all other Garmin devices from one place. Furthermore, using Garmin express you can manage your device downloads and updates.In addition, you can sync all your fitness data or other information and ensure accurate navigation even on streets.In addition, This can be very beneficial to those who travel frequently and who desire only the most accurate navigational tools.
Download garmin express

I’m really enjoying the design and layout of your website. I’d love to write some articles for your blog in exchange for a link back to mine. You may also like Sambad Lottery on our website without any login details and charge speacially West Bangal Lottery (over seaz Indian users).

I recommend for that everyone should seek help from Online Assignment Help in Unite States for the best academic help. There are professional experts from various esteemed universities in almost every field. So, see their samples and then compare it with other sites. Well if you get time you must read more
programming assignment help
online assignment help
do my assignment
Assignment Writing Help

Best post I've ever seen, thank you for sharing this amazing knowledgeable post. Well if you get time you must read more
What is Microsoft office 365?
Outlook send and receive error

Incredible blog! This post guides Indian travelers to visit Nepal comfortably through Nepal Tour Package. It provides full information about package. It makes travelers easy, comfortable, and happy to travel around Nepal.
Nepal Tourism Package
Nepal Tourist Packages
Nepal Tour Packages

In today’s time, everybody wants to have a strong online presence because it is beneficial for their business. If you are thinking to make your website visible on the top of SERP, then let’s take our help. We offer the best SEO services which would surely drive the huge traffic on your website.

Hello first time I visit your website. I open some posts and find quality of work, I also like your website layout. I have bookmark your website and again I will visit your website soon.
pinoy Channel

Sambad lottery system is one of the oldest and trustworthy lottery systems in all states of India. Unlike, other lotteries, people choose sambad lottery system. Therefore, the number of lottery tickets are sold out every day. Thus, people spend money on tickets and expect to win cash prizes through these lucky draws
LOTTERY SAMBAD RESULT TODAY . Lottery Sambad Night . LOTTERY SAMBAD RESULT . lottery sambad Morning

If you are searching for a platform that will give you free Pinoy Tv Shows then definitely we are an ideal place to see. Watch all your favourite Pinoy TV shows online free! Pinoy Lambingan Shows that are related to Filipinos love, romance, comedy, thriller and action will be available. Our Pinoy Network will be your favorite Pinoy Tambayan channel.
PRIMA DONNAS

I enjoyed read your articles. Awesome blog. I have read a few of the articles on your website now, and I really like your style.This is truly a great reading for me. I have bookmarked this blog and I am looking forward to reading new articles.
Bigg Boss 13

Such a very useful articles. Very interesting to reading this article. I am hoping that you will continue writing this kind of website. Thanks for sharing. Keep up the good work!
Bigg Boss 13 Full Episodes

Watch your favourite Shows from Colors TV, Latest Indian Television Serials. Watch Latest Indian TV Show choti sardarni of all time Is Hindi Tv Show Complete Episodes Online in High Quality.

I wanted to thank you for this wonderful read. I definitely enjoy each one of them a bit and I have bookmarked you to check out the new stuff on my blog that is a must read blog! Please move on for more
Beyhadh 2

I enjoyed read your articles. Awesome blog. I have read a few of the articles on your website now, and I really like your style.This is truly a great reading for me. I have bookmarked this blog and I am looking forward to reading new articles. Pinoy Lambingan

Your post has given very valuable information, keep posting the same information like this always. What a great tour and visit! Really this is a great post, Thanks for sharing the information.
Same Day Agra tour by car

Your post has given very valuable information, keep posting the same information like this always. What a great tour and visit! Really this is a great post, Thanks for sharing the information.
Lottery Sambad

Wow, that's a wonderful blog having all details & helpful. I am impressed!
Lottery Sambad Result

This comment has been removed by the author.

Download latest version of Hotstar TV Movies Live Cricket. Stream a wide variety of television content with this useful app
hotstar app download
hotstar app download apk
hotstar vip app download apk

This article is very inspirational .This article is very informative.Kindly share more articles with me.I shall be very thankful to you.Thanks for posting such an informative article.
Lottery Sambad Today Result

Your post has given very valuable information, keep posting the same information like this always. What a great tour and visit! Really this is a great post, Thanks for sharing the information.
লটারি সংবাদ | Lottery Sambad

Thanks a lot, you for giving us suitable information by your awesome post.
Rajasthan Tours

Post a Comment

Explore our blog...