Wednesday, 14 February 2018

Ellenborough Park Hotel drive additional revenue through UpsellGuru and Guestline interface

Ellenborough Park Hotel have harnessed the power of upselling and generated an additional £6,600 in the first 3 months through upsells including room upgrades and in room purchases thanks to the sleek partnership provided by UpsellGuru and Guestline.

The interface, which is readily available by contacting the Guestline team, includes features such as automatically sending and receiving upgrade requests to a hotel’s targeted customers, upgrade bidding and add ons such as breakfast, wine, champagne and chocolates. It is customisable to display the hotel’s brand colours, logos and the products they want to sell.

In addition, daily transactions in real time are available so hotels can adjust their selling strategy according to the results and guests can book reservation add-ons such as breakfast and transportation. The two companies are now working in close partnership and have the interface in place with several customers who have reported positive results.

On average, the team at Ellenborough Park receive 70 additional upsell requests per month and the Guestline interface allows them to automatically send out the email requests and to post the upgrades back into the PMS.

To arrange a demonstration of the Guestline and UpsellGuru interface, please contact a member of the team here.

For more information on UpsellGuru visit the website


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