It is no secret that
a hotel’s secret weapon is the team behind the scenes, the individuals that go
the extra mile to satisfy the guests and leave them wanting to return. In this
interview, we find out more about Colm, who went from collecting glasses at 16,
to General Manager before the age of 30!
To have a successful opening year, to gain a four star
status, and to set the tone for excellent customer service.
Describe your job in
a nutshell –
Overseeing the whole hotel operations, planning and
organising to ensure that the needs of the business are met as per the
director’s requests.
What sets your hotel
apart from the rest?
The hotel sits adjacent to the World-renowned and Award Winning
Belleek Pottery, elements of which can be viewed throughout our hotel. As well
as this, what really set us apart is the professional, personable and
exceptional service each guest will receive from the moment they arrive,
whether it is a guest dining, staying, or enquiring.
What is your
favourite thing to do?
Walks around the beaches in Donegal, which are on my
doorstep, the perfect way to unwind.
Grab
a large cup of coffee, check on my team and how their day is going, ensure we
are prepared for the day ahead.
If you were not
working in the hospitality industry, what would be your dream profession?
This is my dream profession, I started working in
Hospitality at the age of 16 collecting glasses and 14 years later, I still
have the same passion and drive for the industry.
What has been your
career highlight so far?
Becoming a GM before the age of 30 in the same hotel that
started my hospitality career 14years ago, after many memorable hospitality
experiences in Belfast, Florida and beyond.
If money were no object,
what would you have at your hotel?
Award winning luxury spa and resort overlooking the Lough
What is the most
embarrassing thing you have done at work?
Slipped on the dancefloor when guests were having their
wedding breakfast, thankfully no glasses where dropped & I did get a large
cheer!
What is your guilty
pleasure?
Red Wine & charcuterie boards.
If you could skip to
the future, what would you do?
What is the rush! Life is too short to be wishing time away.
I intend to continue enjoying the rollercoaster ride that is my life.
If you could describe
yourself as a cocktail which one would you be and why?
Chilli Chocolate Espresso Martini – I’m
fiery, wide awake, ready for what life throws at me, and I’m a little sweet
when I need to be.
What would you do if
you won the lottery this weekend?
Travel the world, open my own luxury resort, take care of my
family and close friends.
One piece of advice
for newcomers to the hospitality industry?
Be ready for tears, tantrums and seeing your co-workers more
than your family, but with the right team by your side, you will enjoy going
into work each morning.
Final say: Any
special offers, insights or promotions to tempt our readers to your hotel?
Keep up to date with our website for our special opening
offers at www.glenedenhotel.com
Join Guestline on LinkedIn, Facebook, Twitter & Instagram for access to the latest news, interviews, events and solutions in the hospitality industry.
Join Guestline on LinkedIn, Facebook, Twitter & Instagram for access to the latest news, interviews, events and solutions in the hospitality industry.
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