Guestline

Guestline are experts in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry. The solutions enable independent hotels, groups, pub companies and serviced apartments to achieve maximum occupancy at the most profitable rate.

Rezlynx Property Management System

Guestline’s Rezlynx PMS is a fully configurable, PCI compliant property management system to enable any sized hotel or group to manage their bookings and operations efficiently and profitably. It is updated in real-time, and incorporates a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.

Secure Payment Solutions

Our secure payment gateway enables hoteliers to process card payments in a PCI compliant way. Our clients benefit from a safe and secure method of storing and processing credit card details which can form part of the hotel’s overall PCI compliancy policy.

Guestline Support

Offering ongoing UK support 365 days a year, our service commitment goes far beyond just our technologically superior software solutions to deliver outstanding quality and reliability.

Channel and Distribution Manager

Guestline’s Channel Manager distributes your live inventory to a wide range of Online Travel Agencies (OTAs) and the Global Distribution System (GDS), with minimum effort and cost. It can be seamlessly integrated with Rezlynx PMS so that bookings, regardless of their source, flow directly into the PMS without the need for time consuming manual data entry and allocation.

Tuesday, 10 October 2017

Leave Guestline a review and we could be sending you a Hotel Chocolat hamper to say thanks!

Hotels, serviced apartments and pubs strive for positive reviews and this is the same for suppliers too. When researching the market and looking at changing your software provider, customer reviews can have a real impact and give accurate insight into the daily use of the proposed software. We always want to share how great our offering is but, when it comes to reviews, no one does is better than you, our customers!
Over the next 14 days we will be giving 4 Hotel Chocolat hampers away to randomly selected people who have left a review on any (or all!) of the below platforms.
Do you have a favourite piece of functionality? Has a particular member of staff gone above and beyond to help you? Has Guestline helped your property drive revenue? We want to hear from you!
To leave a review on Google click here
For Facebook go to Guestlines company page and rate Guestline out of 5 using the stars please leave a comment too!
For Capterra (a list of business software solutions), your review can be left here
And to leave a review on Hotel Tech Report (a comparison tool for hotel software) click here

Please leave your review on as many of the platforms as possible; we look forward to reading them!
Good Luck!

T & Cs
The competition will run from Thursday 5th October 2017 to Thursday 19th October 2017.Winners will be announced within 1 week.This competition is open to UK entrants only, aged 18 and over owning, employed at or consulting for an accommodation provider using Guestline’s software.Guestline’s decision is final and we reserve the right to change or remove competition at any time. No cash alternative.

Guestline CTO talks about future proofing your hotel business

Most of the technology industry has moved towards the idea of seamless integration and data flows, enabling richer functionality and greater potential to enhance that functionality too. It is hard to ever fully know how the hospitality industry will evolve in a similar vein.
In some ways the sector has been slower – up until now – to adopt the integrated mindset as comprehensively as other industries. For instance, many hotels still host much of their system within their premises, largely due to the need for a physical presence. Encouragingly, more office-related systems are now hosted in the cloud, enabling workers to access systems remotely and therefore also allow the integration of other remotely-hosted systems.
If we also look to other industries and their systems, we can learn from their evolution. Companies like Microsoft and Apple – which previously operated a more closed source or isolated business model – have now recognised the need to partner with other leading technology companies, often even their direct competition. Social media, for instance, has forced both Microsoft and Google to require integration with Facebook and Twitter where previously they would have tried to build their own networks. Some of this is undoubtedly trial and error; indeed they tried with their own platforms but discovered that users wanted to stick to their existing networks. Now the integrations on Windows, Android and iOS with Facebook and Twitter accounts are taken for granted.
So, how does this translate to a hotelier’s property operating systems? Cloud-based software has transformed the way that hoteliers manage their properties and their distribution channels. At the heart of all this is the property management system (PMS). This part of the change has largely happened, although hotels with on–premise solutions are yet to be able to take full advantage of the next phase afforded to them.
Just like Microsoft and Google found when looking to social networks, hoteliers are finding that the next phase in the hospitality technology revolution is driven by the guest experience. The user experience for a guest will need to change in order for a hotel to stay competitive. For example, guests increasingly expect to be able to check-in on their phone, request services ahead of arrival or during the stay, to be remembered for having stayed previously and even to collaborate with other guests throughout this process.
The PMS is often regarded as the ‘beating heart’ of a hotel’s operations to manage not just the bookings, but also the whole guest experience. Plus, it has an integral role in updating staff on volume of sales, vacancies, management of room rates and much more. Taking it one step further, the PMS also now has to connect with multiple hospitality operational systems, such as electronic locking systems and energy systems, for example, to manage key cards and room temperature.
Now we need to add these guest experience elements, potentially under a banner of customer relationship management (CRM) or “socialising” the experience. Having a system that can easily and seamlessly interact with the leading players in delivering these services is going to be crucial. The factors for a PMS to achieve this include having an open ecosystem, which is most typically cloud based and therefore always connected. This also means having open API integrations and also intelligent data processing to help make important decisions, or at least recommendations, automatically. Of course, this is just a starting point.
The trend is not limited to just the guest experience. More traditional operations of a hotel also benefit from similar ecosystem integrations, and new start-ups are emerging all the time to help with a range of operational efficiencies and enhancements.
From my perspective, the priority for hoteliers thinking about future proofing their technology requires being cloud-based and open to integrations, but importantly to respect privacy concerns. As has always been number one in the hospitality sector, maintaining great quality service is an absolute essential. Technology integration is showing its prowess through new ideas and exciting opportunities that improve how hotels do business and become more profitable. It is fascinating to be part of such an exciting period for technology functionality and innovation.
To speak to a member of the Guestline team please contact us here 

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