This new technology is also likely to drive repeat business. At Hotel 2020, it was announced that 46% of millennials agreed that being able to check in/out using a mobile device would motivate them to return.
The BEST WESTERN Brook Hotel in Felixstowe are currently enjoying the benefits of their Rezlynx PMS being integrated with Keez. Madis Neemelo, General Manager added, 'The new app eases congestion during busy check-in times and reduces the workload on reception. Not only does it make it easier for us operationally, it is convenient and speeds up check in times for the guests. Once they've downloaded the app guests can monitor their room and check-in early if the room is ready. Feedback from guests has been very positive – they like not having to queue and being able to leave their room key at the hotel when they go out!'
Rupert Gutteridge, Guestline Sales and Marketing Director said, 'We've long known mobile is the future and we want to give guests the advanced technology that airlines have been using for years now. We want to eliminate long queues at reception, reduce operational costs and enhance the customer journey by giving guests the ability to check in and enter their room at their own leisure via their phone. We believe hotels must act now to differentiate themselves and deliver a more personalised service in this competitive market place and this app will be key to achieving this.'
For more information, please contact Guestline here or, on firstname.lastname@example.org.