Tuesday, 14 February 2017

Innkeeper's Lodge, managed by Mitchells & Butlers, select Guestline's suite of hospitality solutions for their 51 sites


Innkeeper’s Lodge are the latest hotel group to select Guestline’s comprehensive suite of hospitality software solutions. Opting for Rezlynx, (Guestline’s cloud hosted property management system), CRS (Central Reservation System), Guestline Distribution, PCI (Guestline’s integrated payment gateway) and WebSuite, (Guestline’s digital marketing solutions) will provide Innkeeper’s Lodge with scalable, functionality-rich next generation technology.

Owned and managed by Mitchells & Butlers, a leading restaurant and pub company in the UK, Innkeeper’s Lodge required a technology solution that could deliver multi-property management across the 51 properties in the portfolio.


Quote from Mitchells & Butlers “ Guestline’s user-friendly interfaces, secure data storage, transparent management reporting and enhanced control of rates and room inventory across all channels were some of the many factors taken into consideration when we evaluated the marketplace and selected Guestline. Operational issues such as overbookings and system accuracy levels were previously an issue, and frustrations with down time and system reliability encouraged us to seek a replacement solution provider. We are very pleased that Guestline can provide us with a comprehensive suite of solutions that, amongst many positives, offers live availability across the entire portfolio to allow Innkeeper’s Lodge teams to cross-sell where appropriate and ensure revenue is optimised at every opportunity.

When selecting Guestline, seamless integrations with 3rd parties in order to maximize operational efficiency and ensure the company stayed current and competitive were major selling points, along with the need for a system that could allow full control of the properties preferences.  We’re delighted to be working with Guestline.”

The provision of training and implementation is a core part of the Guestline support programme and ensures customers optimise their use of an accessible and reliable solution with proven success. The team at Innkeeper’s Lodge have welcomed Guestline’s support team.

Guestline has attained Level 1 compliance hosting and payment processing and is listed on the VISA approved merchant list. Innkeeper’s Lodge will benefit from a safe and secure method of storing and processing credit card details, which will form part of the hotel’s overall PCI compliance policy.

Rupert Gutteridge – Sales and Marketing Director at Guestline explains, “It is of upmost importance to us that our customers get exactly what they want in the way of interfaces. Our systems are developed with the user at its core and Rezlynx is a system that allows seamless integrations across a wide range of services, which is continually added to without penalty to the properties. 

To offer a complete, sophisticated, yet easy to deploy and use property management solution has always been our priority at Guestline. We are extremely pleased to welcome Innkeeper’s Lodge to our expanding customer base and look forward to a long and successful working relationship with the team.”

Innkeeper’s Lodge have also selected Guestline’s digital marketing solution, developed specifically for the hospitality industry. WebSuite offers customers bespoke website design, access to the custom-built CMS (Content Management System) and fully responsive websites built for all devices. Bringing full control in house, this allows the properties to make changes as and when the need arises, ensuring events, updates and offers promotional functionality are utilised at all opportunities.

To find out how Guestline solutions can help you, please arrange a demonstration here.

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