Guestline are pleased
to announce that Legacy Hotels and Resorts are now live with the Rezlynx
property management system across the portfolio and have reported a strong
increase in Average Room Rate since the implementation. Legacy selected Rezlynx, part of Guestline’s
unique, cloud hosted suite of
solutions for the hospitality industry, to assist them in increasing
revenues, streamlining operations and lowering costs.
In addition, Guestline’s Support and Development teams were key infrastructure components in the selection and implementation process for Legacy - along with system ease of use, fully integrated EPoS and the extensive Conference and Banqueting offering.
Tori
Ackling, Revenue Manager at Legacy Hotels and Resorts explains, “The
Guestline systems have allowed us to become much more efficient in our
operations and in utilising the data collected across our properties. The
two-way interface with Best Western allows information to be shared easily
across the partnership making marketing and reporting a much simpler exercise.
The Advanced Conference
and Banqueting Manager has assisted us in driving more revenue growth
across the properties and the Guestline systems are easy to use, allowing us to
train new staff quickly and cost effectively. I cannot praise the Support department enough; they are fantastic and have always left us fully satisfied. The whole booking process is a much simpler and speedier process, making the customer journey much more enjoyable for our guests.
Guestline is a company with great customer service and hands
on support when required which is exactly what we wanted in choosing a
provider.”
Legacy Hotels & Resorts have hotels across the UK and
Southern Spain and are continually expanding their portfolio. In addition to the
managed hotels, Legacy also offer a collection of ‘Associate’ hotels. These
hotels are all privately owned and managed but have chosen to join the Legacy
family.
Rupert Gutteridge –
Sales and Marketing Director at Guestline added, “Legacy Hotels & Resorts
is an innovative hotel and leisure management Company and we are very pleased
to be the chosen supplier to provide future proof software and services. The
team needed a system that could accommodate the need for a cloud-based solution
that could be used across the portfolio of properties and Guestline ticked all
of the boxes.”
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Best Western London Peckham Hotel’s senior manager Gauhar Nawab said “The time came when we needed to move forward with our technology and centralise more of our processes across the group, working more as a multi-site operation rather than individual businesses LiteBlue
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