Guestline

Guestline are experts in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry. The solutions enable independent hotels, groups, pub companies and serviced apartments to achieve maximum occupancy at the most profitable rate.

Rezlynx Property Management System

Guestline’s Rezlynx PMS is a fully configurable, PCI compliant property management system to enable any sized hotel or group to manage their bookings and operations efficiently and profitably. It is updated in real-time, and incorporates a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.

Secure Payment Solutions

Our secure payment gateway enables hoteliers to process card payments in a PCI compliant way. Our clients benefit from a safe and secure method of storing and processing credit card details which can form part of the hotel’s overall PCI compliancy policy.

Guestline Support

Offering ongoing UK support 365 days a year, our service commitment goes far beyond just our technologically superior software solutions to deliver outstanding quality and reliability.

Channel and Distribution Manager

Guestline’s Channel Manager distributes your live inventory to a wide range of Online Travel Agencies (OTAs) and the Global Distribution System (GDS), with minimum effort and cost. It can be seamlessly integrated with Rezlynx PMS so that bookings, regardless of their source, flow directly into the PMS without the need for time consuming manual data entry and allocation.

Wednesday, 13 January 2016

Are online reviews REALLY that important for hotels?

The answer is a definite yes! With 95% of travellers trusting online reviews when making a purchase, it has never been more important to keep abreast of your online reputation.

According to a TrustYou study, a traveller is four times more likely to choose a higher rated hotel over its equally priced counterpart. Furthermore, a single point increase in reputation score gives a hotel the latitude to raise its room rates up to 11.2%.

With 160 new reviews being published on TripAdvisor every minute, it is no surprise hoteliers are keen to improve rankings. One of the main ways to do so is encourage guests to leave new reviews - the older the review the less weight it carries. Make sure you have new reviews coming in all of the time to keep your score up. Send guests post-stay emails encouraging them to review their stay.

The second most important factor we believe is responding to reviews – good and bad! 87% of potential customers believe that an appropriate response to a bad review IMPROVES their impression of the hotel.

In an ever changing industry it is safe to say, reviews are here for keeps. Over half of the negative reviews left on TripAdvisor were as a result of poor service – which can be easily improved by training staff to deal with queries differently, delivering a positive and memorable guest experience and ensuring staff understand the importance of exceptional customer service.

With higher review ratings come higher rates and increased bookings – Guestline are holding a free to attend networking event with TripAdvisor focusing on the importance of online reviews and the impact they have on your business.

To register your interest please click here.

Alternatively, as always we would be pleased to arrange a personal consultation on how Guestline’s services can drive more direct bookings and increase revenue within your hotel. Please click here to arrange.


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