Thursday, 15 December 2016

Prepare for 2017 by getting your system in shape for the year ahead!

Our System MOT’s have been designed for hotels to streamline their current property management and distribution systems and get acquainted with the latest functionality to maximise efficiency for the year ahead.

Aimed at General Managers, Revenue Managers, Front of House staff and new starters, they will learn how to effectively: -

·         Streamline your current system to improve efficiency
·         Maximise revenue through the channels and online bookings
·         Tidy databases and remove unwanted codes
·         Cleanse your system and get it back on track for the new year.

“This is an ideal time for properties to cleanse their systems and get them back on track for a successful 2017.

Our trainers can help staff brush up their skills and increase their knowledge on the systems by teaching them best practice on a multitude of functions like sales and marketing templates, financial and revenue reports, rate optimisation and reservations for example. Hotels will be able to streamline their systems to maximise revenue and efficiency for the site.

We can also offer bespoke training according to the hotel’s specific requirements if they prefer something more tailor-made.”  Sarah Jones, Guestline Operations Director.

A Guestline trainer will assist you to evaluate your current procedures and recommend efficiencies to improve operations and make best use of the system. They will instigate effective workflows for the Front of House team and review current PCI and banking procedures.

Lori Barnes, Reception Manager at the Loch Lomond Arms Hotel received onsite training from Guestline along with her General Manager and Deputy GM, she commented: “The onsite training we received was really beneficial for us as we learnt more about the system and how to improve procedures. 

We made changes to the reservation system that have made a big difference and set up promotional codes to facilitate multi-room bookings which has saved the events team time and resources.

Another big advantage to us was learning how to build rate packages - by going through the procedures with the trainer one-to-one, we now manage the rates more effectively and have made changes to the website in how we promote our packages online.

The small tweaks we have made as a result have already had a positive impact on operations and we will continue to instigate changes as per the trainer’s recommendations. “

Want to find out more?

Contact our Client Sales Team today to book your MOT!

Alternatively, call us on +44 (0) 1743 282300 to discuss your own bespoke training requirements.

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