Tuesday, 25 October 2016

In the Hot Seat with Adam Willcocks from Thurlestone Hotel

We love getting to know our clients and finding out more about the fantastic properties that use Guestline software. This month we have got to know Adam from the Thurlestone Hotel.

Name – Adam Willcocks

Hotel – Thurlestone Hotel – www.thurlestone.co.uk

Describe your hotel and its facilities – The Thurlestone Hotel, near Salcombe, is a luxury four star hotel with stunning coastal views in South Devon, offering first class accommodation with spa, golf and leisure facilities.  Down winding Devon lanes, past thatched cottages to the award-winning hotel that has everything you could possibly need within its 19 acres of gardens for the perfect break just five minutes’ walk from sandy beaches.

Owned by the Grose family since 1896, it is the oldest family run hotel in the UK. Its tradition of exceptional service and warm hospitality has made it the choice for guests seeking relaxing, luxurious holidays for more than 100 years. Non-residents are welcome.

Describe your job in a nutshell – As the assistant food and beverage manager, I am responsible for the operation of the four bar areas within Thurlestone which includes our very own pub the Village Inn. It is my responsibility to ensure the team are given all of the necessary tools and training to deliver great service to our guests.

What’s sets your hotel apart from the rest? – The location of the hotel for me really sets us apart from other hotels in our surroundings. Once you arrive at Thurlestone we ensure our guests are in a world of their own, ensuring we exceed our guests expectations so they wish to return. Another major factor that sets the hotel apart is the family tradition. The Grose family have owned and managed the hotel for 120 years generation after generation.

What’s your favourite thing to do in your local area? – On a sunny day you cannot beat getting into flip flops and shorts, taking a walk along the coast and ending up at the local beach house. Serving a great array of local fresh seafood from salcombe, from hot chilli and garlic prawns, steamed mussels & clams, getting stuck in with your fingers is pretty much compulsory!

What are the first 3 things you do when you come to work? – As I am often working a Duty Manager shift, I walk around the hotel checking public areas and saying good-morning to all the staff and guests. Then I will ensure breakfast service is proceeding smoothly assisting where necessary, by this time it is usually around 10am and I begin preparing for our 10.30 morning meeting with a cup of coffee and begin checking emails and my daily planner.

If money were no object what would you have at your hotel? – Here at Thurlestone I would love to have an open hot tub on the roof (fourth floor) with a champagne bar in reaching distance. This shall give me a 360 view over the sea and the village!!

What’s the most embarrassing thing you have done at work?
There are probably too many to mention however evacuating the hotel at 2am one morning due to a fire alarm (thankfully a false one) in my pyjamas is probably up there!

What’s your guilty pleasure? – Galaxy Caramel Chocolate

If you could describe yourself as a cocktail which one would you be and why? – If I could choose a cocktail it would be a ‘Key West Cooler’ this drink is made up of a mixture of spirits and juices. This drink is then layered making 3 different colours. The colours reflect my personality as being quite bright and vibrant.

What would you do if you won the lottery this weekend? I would take a group of friends away on holiday to the Maldives and have a great chill out week. Over indulge in champagne whilst absorbing the sun and sea.

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