Here at Guestline, we love getting to know our clients and finding out more about the fantastic properties that use Guestline software. This month we have interviewed Joanne Cook from Best Western Hotels.
Name
– Joanne Cook
Head of Business Change
Hotel – Best Western Central Office, York
Hotel – Best Western Central Office, York
Describe your job in a nutshell
– I work as the Head of Business Change for Best Western Hotels GB. My team and
I work together to both support and implement a great deal of business change
via a series of very different projects. The Best Western Business Change team
has a fantastic set of diverse skills from business data analysis, business
systems and process knowledge to industry recognised project management best
practice and change management principles. The Best Western Member Helpdesk
also form a crucial part of the team in ensuring that the communication and
support for the numerous changes we implement is always available for our
members.
What’s
your favourite thing to do in [your local area]? – I love long walks in the
East Riding of Yorkshire Wolds or at the coast with my family and very
energetic German Shepherd.
What
are the first 3 things you do when you come to work? – Make myself a coffee,
scan through my email and review my daily “to do” list.
If you weren’t working in the
hospitality industry, what would be your dream profession? - I am quite
an outdoorsy person so I’d love to do something that sees me being outside and
active, preferably with horses as I adore them although I have recently
discovered an interest for archaeology.
What’s been your career
highlight so far? - I think my most recent project here at Best Western has
been one of my most challenging, but thankfully, most successful highlights.
Working with 265 individual hotels to support them in embracing both new PMS and
Best Western Two-Way Interface technology has taken both patience and
persistence to ensure success.
What’s
the most embarrassing thing you have done at work? – Thankfully I work at home
so any embarrassing moments I may have had have been strictly between me and
the dog!
What’s
your guilty pleasure? – Beauty treatments; there’s nothing I love more that
booking myself into a spa for some serious R&R
What would you do if you won the
lottery this weekend? - Pack up and travel the world with my family and
friends, once I’d finished, buy a huge property with lots of horses and dogs –
I might even get down to digging up some fields looking for treasure.
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