Guestline

Guestline are experts in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry. The solutions enable independent hotels, groups, pub companies and serviced apartments to achieve maximum occupancy at the most profitable rate.

Rezlynx Property Management System

Guestline’s Rezlynx PMS is a fully configurable, PCI compliant property management system to enable any sized hotel or group to manage their bookings and operations efficiently and profitably. It is updated in real-time, and incorporates a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.

Secure Payment Solutions

Our secure payment gateway enables hoteliers to process card payments in a PCI compliant way. Our clients benefit from a safe and secure method of storing and processing credit card details which can form part of the hotel’s overall PCI compliancy policy.

Guestline Support

Offering ongoing UK support 365 days a year, our service commitment goes far beyond just our technologically superior software solutions to deliver outstanding quality and reliability.

Channel and Distribution Manager

Guestline’s Channel Manager distributes your live inventory to a wide range of Online Travel Agencies (OTAs) and the Global Distribution System (GDS), with minimum effort and cost. It can be seamlessly integrated with Rezlynx PMS so that bookings, regardless of their source, flow directly into the PMS without the need for time consuming manual data entry and allocation.

Tuesday, 14 July 2015

Most unusual complaints and requests revealed by hotel staff:

Working within the hospitality sector many of us come across bizarre and often mind boggling requests but the list below has to top anything we have heard of! We would love to hear the most random requests you have had, Tweet us at @Guestline 

Most unusual complaints revealed by hotel staff:

1) The sheets are too white

2) The sea was too blue

3) Ice cream too cold

4) Bath was too big

5) Girlfriend's snoring kept guest awake

6) Guest's dog didn't enjoy his stay

7) Hotel had no ocean view (in Mayfair, London)

8) There was no steak on vegetarian menu

9) Waiter was too handsome

10) Mother of groom wasn't given the honeymoon suite


Most unusual hotel requests revealed by hotel staff:


1) One glass of water on the hour every hour, throughout the night

2) 15 cucumbers a day

3) Toilet to be filled with mineral water

4) Bath of honey

5) Sound of goat bells to aid sleep

6) Only the right legs of a chicken

7) A dead mouse

8) Bath of chocolate milk

9) 16 pillows (for single guest)

10) Crocodile soup



This certainly cheered up our Tuesday morning! 

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