Guestline

Guestline are experts in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry. The solutions enable independent hotels, groups, pub companies and serviced apartments to achieve maximum occupancy at the most profitable rate.

Rezlynx Property Management System

Guestline’s Rezlynx PMS is a fully configurable, PCI compliant property management system to enable any sized hotel or group to manage their bookings and operations efficiently and profitably. It is updated in real-time, and incorporates a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.

Secure Payment Solutions

Our secure payment gateway enables hoteliers to process card payments in a PCI compliant way. Our clients benefit from a safe and secure method of storing and processing credit card details which can form part of the hotel’s overall PCI compliancy policy.

Guestline Support

Offering ongoing UK support 365 days a year, our service commitment goes far beyond just our technologically superior software solutions to deliver outstanding quality and reliability.

Channel and Distribution Manager

Guestline’s Channel Manager distributes your live inventory to a wide range of Online Travel Agencies (OTAs) and the Global Distribution System (GDS), with minimum effort and cost. It can be seamlessly integrated with Rezlynx PMS so that bookings, regardless of their source, flow directly into the PMS without the need for time consuming manual data entry and allocation.

Friday, 27 March 2015

A day in the life of Damien Watkin, Second Line Support Engineer at Guestline


Damien Watkin, Second Line Support Engineer

I am currently one of a many Second Line Engineer's here at Guestline. I started the company in 2011 after leaving the Army with 7.5 years’ service. I joined the Army at the age of 16 and did my basic training in Arborfield, followed by the technical training college in Bordon. I was in the R.E.M.E (Royal Electrical Mechanical Engineers) - Carl and Paul were also a part of the corps so we always have something to talk about back in the Army days. I worked on various bits of kit, this could be as small as a generator up to a tank. Although I was supposed to be fixing vehicles I used to get involved with IT - I set up wireless broadband for the squaddies that lived in the barracks and I maintained the PC's in the offices so I have always been involved with IT.

Damien Watkin
I am usually office based, but sometimes I do venture off to different parts of the country and do EPoS installations overseas. My daily tasks include dealing with technical issues - these can be Rezlynx based which require access to our datacentres and also interface/ EPoS issues which are done remotely at the hotels. Not all issues can be easily rectified, some calls take longer than others. For instance if a site have a balance fail then this could be a 5 minute job or a 5 hour job. It’s good because it keeps you on your toes and by taking on difficult calls it can increase your confidence tenfold when dealing with the next difficult call. We all work as a team which is great, if you don't know the answer there is always someone here that does.

We rectify the issues that are raised by the hotels - usually if First Line Support are unable to deal with the issue then this is passed up to Second Line Support. When dealing with the issues we try to rectify it there and then unless we need to raise the issue to the Development team if a bug is found. As I understand all of the products well I give guidance and training to the new guys that come into Support (Dan kindly sits all the new guys next to me so I can pass on the knowledge) and I also organise and train First Line Support on our EPoS systems (there are probably some of Support reading this thinking 'I still haven't had my training yet' i.e. Lizo, but bear with me you will get your training!).

Over the last 2 or so years I have had the responsibility of looking after the Langley Group. We have built up a great relationship and we always receive positive feedback. Langley are a group of hotels/resorts around Europe; the main location is in the Alps, but they are also in much hotter places like Corsica and Guadeloupe. I usually maintain their calls, making sure they are dealt with in a timely manner and kept up to date with any outstanding issues. My recent project was in December 2014, where I met their IT manager, Ulf. We travelled through Switzerland to Austria where I completed an EPoS install at Hotel Rendlhof then travelled to the Alps for another install at Hotel Brunerie. After completion, we travelled to Hotel Gustavia where we managed to rectify all their network issues which was causing a nightmare on their dinner and lunch service. Although Anna the Manager wanted me to stay forever (no joke) I had to leave and come back to the UK. Before this project I completed the 2 EPoS installations in Corsica (Napoleon Bonaparte and Mediteranee).

When I’m not working you can usually find me at Bannatyne gym, trying to get that perfect muscular body I have always dreamt of....... I'm still currently dreaming. Although it’s sad to say, I am an eBay geek, I love to find those amazing deals that have 1 minute to go, I buy it, then I find it’s actually cheaper on Amazon! I do like my sports, I like playing football (does Fifa on the Xbox count?) and sometimes I play badminton. I also fix vehicles in my spare time, my mechanical background has not gone to waste as I’m usually maintaining my own car or fixing friends and family's cars saving them lots of money from those dodgy garages.

Tuesday, 24 March 2015

'Wish you were here' Winners – St Moritz Hotel

Congratulations to The St Moritz Hotel in Cornwall, this week’s ‘Wish you were here’ winners! The hotel have recently launched their new website www.stmoritzhotel.co.uk – a visual delight to potential guests.

With 100 rooms and suites available, the hotel are able to cater to everyone’s needs from long stay family holidays and weekend mini-breaks to one night corporate bookings.

The hotel stands above the Trebetherick headland with views across the Camel Estuary and Atlantic Ocean. It's a five-minute walk from Daymer Bay and close to the resorts of Polzeath (for surfing) and Rock (for sailing).

We love the sea views available from the rooms and suites with Egyptian cotton bed-linen and down-filled pillows adding to the finishing touches.

St Moritz has a gym, indoor pool, outdoor pool and beautiful spa called The Cowshed Spa. Consisting of six, stylish yet relaxing treatment rooms, there are many treatments and all-inclusive packages to choose from.

Whilst parents are relaxing in the spa, restaurant or working up an appetite in the gym, children can take advantage of the Mini Moritz club, where they can partake in their own adventures!

There are lots of special offers available at The St Moritz Hotel and if you haven’t been, we highly recommend it! http://www.stmoritzhotel.co.uk/offers.html

Reviews often talk of the fantastic hospitality at the hotel and level of service guests receive. Well done team St Moritz!

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