We rectify the issues that are raised by the hotels - usually if First Line Support are unable to deal with the issue then this is passed up to Second Line Support. When dealing with the issues we try to rectify it there and then unless we need to raise the issue to the Development team if a bug is found. As I understand all of the products well I give guidance and training to the new guys that come into Support (Dan kindly sits all the new guys next to me so I can pass on the knowledge) and I also organise and train First Line Support on our EPoS systems (there are probably some of Support reading this thinking 'I still haven't had my training yet' i.e. Lizo, but bear with me you will get your training!).
Over the last 2 or so years I have had the responsibility of looking after the Langley Group. We have built up a great relationship and we always receive positive feedback. Langley are a group of hotels/resorts around Europe; the main location is in the Alps, but they are also in much hotter places like Corsica and Guadeloupe. I usually maintain their calls, making sure they are dealt with in a timely manner and kept up to date with any outstanding issues. My recent project was in December 2014, where I met their IT manager, Ulf. We travelled through Switzerland to Austria where I completed an EPoS install at Hotel Rendlhof then travelled to the Alps for another install at Hotel Brunerie. After completion, we travelled to Hotel Gustavia where we managed to rectify all their network issues which was causing a nightmare on their dinner and lunch service. Although Anna the Manager wanted me to stay forever (no joke) I had to leave and come back to the UK. Before this project I completed the 2 EPoS installations in Corsica (Napoleon Bonaparte and Mediteranee).
When I’m not working you can usually find me at Bannatyne gym, trying to get that perfect muscular body I have always dreamt of....... I'm still currently dreaming. Although it’s sad to say, I am an eBay geek, I love to find those amazing deals that have 1 minute to go, I buy it, then I find it’s actually cheaper on Amazon! I do like my sports, I like playing football (does Fifa on the Xbox count?) and sometimes I play badminton. I also fix vehicles in my spare time, my mechanical background has not gone to waste as I’m usually maintaining my own car or fixing friends and family's cars saving them lots of money from those dodgy garages.