Guestline are experts in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry. The solutions enable independent hotels, groups, pub companies and serviced apartments to achieve maximum occupancy at the most profitable rate.
Guestline’s Rezlynx PMS is a fully configurable, PCI compliant property management system to enable any sized hotel or group to manage their bookings and operations efficiently and profitably. It is updated in real-time, and incorporates a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.
Our secure payment gateway enables hoteliers to process card payments in a PCI compliant way. Our clients benefit from a safe and secure method of storing and processing credit card details which can form part of the hotel’s overall PCI compliancy policy.
Offering ongoing UK support 365 days a year, our service commitment goes far beyond just our technologically superior software solutions to deliver outstanding quality and reliability.
Guestline’s Channel Manager distributes your live inventory to a wide range of Online Travel Agencies (OTAs) and the Global Distribution System (GDS), with minimum effort and cost. It can be seamlessly integrated with Rezlynx PMS so that bookings, regardless of their source, flow directly into the PMS without the need for time consuming manual data entry and allocation.
Monday, 22 December 2014
Tuesday, 16 December 2014
way of keeping up to date with the goings on at Prestige.
The Prestige website offers a wealth of knowledge on what to do when staying in their apartments with local attractions, events and guides always updated. With 230 apartments listed just in London, you are sure to find what you are looking for via Prestige.
You will find loads of useful information on all sorts of subsidiary services; things like airport transfers, Zipcar (a great car club), food delivery services and travel tickets on the Prestige website http://www.prestigeapartments.co.uk/other-services
Thursday, 11 December 2014
My time is predominantly spent at my desk in front of the computer!
On a day-today basis, I improve and maintain existing applications and work on the Rezlynx PMS and related interfaces. I work on services such as IDeaS (which is basically an interface that makes decisions based on the actual data in order to drive better revenue for our client’s properties) and on our own LANSync (an application that periodically pulls data from the PMS databases to a remote database for clients to perform their own reporting).
My most current tasks include working on new developments; for example, we are looking to bring chip and pin functionality to our systems which allows guests to make and pre-authorise payments using their debit and credit cards via PDQ terminals. All of these results will automatically integrate into our software.
Within my department I work closely with the team to help resolve issues or brainstorm ideas. Outside of Development I frequently liaise with the support department to resolve any issues that arise in the live environment. I fix any bugs that have been flagged up by clients that need addressing. The Support team will raise tasks which are then assigned to one of the Development team to work on.
I also work closely with our counterparts at AROBS in Romania to work through any development issues.
Since moving to Shrewsbury earlier this year, I am now able to walk to work which I like as I am quite an outdoorsy person. I enjoy cycling and mountain biking, along with my other passion, football which I have been known to talk about in the office occasionally!!
I’m very lucky to be taken care of at work. Being a diabetic and coeliac I am pretty limited to what I can eat, however Janet in Accounts isn’t too far away with a gluten-free cake to make me feel better! If anyone else would like to try their hand at gluten-free baking, I would only be too happy to sample them!
Wednesday, 10 December 2014
- Have a personality – Ask questions and engage in conversation with your followers.
- Keep the language simple – ensure it is grammatically correct. Misspelled words and bad grammar look unprofessional.
- Use videos and pictures. They are proven to be more successful across social media channels.
- Create exclusive offers for your social media fan base including competitions, special rates or additional value.
- Don’t be selfish –although yes, it is your social media platform your followers don’t want to hear about me, me, and me on every post. Add content from other sources, what’s on in the area, events – even the weather!
- Don’t hide or delete negative comments – respond to them and address the issues – this shows that you take on board any feedback that is left.
- Don’t over share- be careful, once you hit ‘share’ you usually can’t get it back, don’t divulge personal information that you would not like in the public domain.
- Join forces with company’s / suppliers that you use that are already on social media channels, for example, post an update complimenting a supplier you use and tagging their page in. They will more than likely repay the favour!
- Invite your customer base via email to connect with you, include social media links on your confirmations, announcements, emails etc.
- Purchase a Facebook booking module so that guests can book there and then.
Follow us on Twitter - @Guestline
Thursday, 4 December 2014
Name – Peter Walker
Hotel – Meldrum House Country Hotel & Golf Course – www.meldrumhouse.com
Describe your hotel and its facilities – Meldrum House is quite simply unique. Nestled in the heart of Aberdeenshire’s tranquil countryside, but just a few short miles from the bustling centre of Aberdeen, our charming 13th century baronial mansion house, 240 acre estate and golf course offers more than luxury.
What’s sets your hotel apart from the rest? – Attention to detail, commitment, enthusiasm and a passion from the team to look after people
What’s your favourite thing to do in [your local area]? – Drinking fine Malt, and supporting my beloved Aberdeen FC
What are the first 3 things you do when you come to work? – check room availability/F&B bookings, have a walk round and see everyone in the team is “ok”, check emails
If you weren't working in the hospitality industry, what would be your dream profession? Global Heritage Director for a Malt Whisky company
What’s been your career highlight so far? Being the GM of the hotel and leading the team to the success that is “AA Scottish Hotel of the Year 2014-15
If money were no object what would you have at your hotel? An outdoor ice rink
What’s the most embarrassing thing you have done at work? Not telling you, that would be embarrassing
What’s your guilty pleasure? Facebook/Twitter whilst consuming wine
If you could skip to the future what would you do? Nothing, it would ruin the surprise that life is
If you could describe yourself as a cocktail which one would you be and why? – Kir Royale – Top of the range, bit bubbly, but very classical
What would you do if you won the lottery this weekend? Come to my work on Monday, oh, and buy Mrs Walker the car of her dreams
Final say: Any special offers, insights or promotions to tempt our readers to your hotel?
Monday, 17 November 2014
Brend Hotels, consisting of 11 Hotels and a number of restaurants has something for everyone. The portfolio includes The Saunton Sands Hotel, The Imperial Hotel, The Park Hotel, The Barnstaple Hotel, The Royal & Fortescue Hotel, The Royal Hotel, The Victoria Hotel, The Belmont Hotel, The Devon Hotel, The Royal Duchy Hotel and The Carlyon Bay Hotel in St Austell.
Wednesday, 5 November 2014
We have a winner - Dashwood Apartments in Banbury!
Consisting of 16 apartments , Dashwood provide contemporary style, comfort and relaxation.
Perfectly located for sightseeing, local attractions and business travel, Dashwood are open to all. The website is full of great links to help you plan your stay.
The apartments have plenty of facilities to ensure a comfortable stay including ;
Open plan living space with dining area, comfy sofa and/or armchairs, mini hifi system with radio
Fully fitted kitchen with microwave, refridgerator, Zanussi oven, halogen hob and dishwasher
32″ Flat screen LCD TV with DVD player & freeview channels
Laptop safe and secure entry system
Free on site parking
Free BT infinity super hi speed internet access via your own hub2nd TV in Master Bedroom
Tuesday, 28 October 2014
Wednesday, 22 October 2014
The Green Apple is a treatment room offering spa treatments from Holistic Massage to Waxing!
Friday, 17 October 2014
Every month, Capterra helps thousands of businesses and non-profits find the software that will allow them to improve, grow and succeed.
Capterra is a free service to help businesses find the right software with thousands of providers listed, we are extremely proud to be in up there in the top 10! With Capterra you can browse hundreds of different categories, compare options in one place, read reviews on software and contact different vendors.
Friday, 10 October 2014
Go to Twitter - https://twitter.com/Guestline and reply to our competition tweet!
- This competition is open to all.
- £50 to be used as a discount from a new order
- Minimum spend of new order - £500
- Prize must be used within 30 days
- Guestline reserve the right to withdraw this promotion at any time
- Guestline’s decision on winners are final. Guestline will randomly select 5 winners from all correct entries received
- Closing date for entries 11.59pm 10/10/2014
Wednesday, 8 October 2014
Tuesday, 7 October 2014
The cloud based systems have also been installed in the following hotels:–
- Best Western Plus Maple Leaf, Bangladesh - an upscale stylish boutique hotel in Dhaka operated and managed by Maple Leaf Hotel & Resort Ltd which has 53 rooms.
- World Resort, Koh Samui - 54 Thai style bungalows sitting on the palm fringed, white sandy beach of Bophut.
- Mangapapa Petit Hotel, Hawkes Bay, New Zealand - Stunning boutique hotel with 12 suites and a spa retreat.
- Andaman White Beach, Thailand - Villas and rooms, with extensive spa and leisure facilities.
- La Rose Suites, Phnom Penh, Cambodia - spacious suites with four-poster beds and an outdoor pool and restaurant.
- The Fisherman’s House, Koh Samui - a 3 star inn with 9 rooms and a restaurant, located in Fisherman Village, just steps away from Bophut Beach.
Tuesday, 30 September 2014
Thursday, 25 September 2014
I am sure, just like all of the other hundreds of Best Western members you are looking forward to this popular event, the workshops and content of the conference are always very valuable and a lot can be taken on board.
As the deadline creeps ever closer to install the Best Western Two Way interface Guestline, as one of few suppliers to have the Interface in place, are hoping to connect and meet as many of you as possible.
You may have seen our latest email, you may have read our recent letter but, if you have yet to hear
Members with the interface are benefitting from an average increase in revenue of 26% and an increase of 30% on room nights compared to non-two way hotels.
I am sure you will agree, they are very impressive figures!
Book a meeting at the Conference Here
Tuesday, 16 September 2014
The grounds are well kept, the restaurant contemporary and spacious and the menus provide a wide variety to entice any taste buds!
Our favourite item on the menu at The Morritt Hotel is the afternoon tea. Dainty sandwiches along with delicious strawberry jam, cakes and fancies, all served on Royal Albert “Old Country Roses” china. All Ingredients are locally sourced and the afternoon tea is competitively priced.
We highly recommend a stay at The Morritt Hotel, Hospitality with a capital H! Book your stay here
Monday, 15 September 2014
Welcome to Connect, the first edition of Guestline's newsletter!
It is designed to give you an overview of Guestline, the solutions we provide and the latest developments taking place here and across our industry.
We'll give you an insight into the world of Guestline, the markets we work in and the role our team play in the UK and abroad. As a growing company we are committed to staying in touch with our clients and partners and communicating the latest product developments and industry sound bites on a regular basis.
Here's a preview of what to expect this month:
- The Best Western Two-Way Interface
- Latest properties on board
- JLL Hotels and Hospitality Group partnership
- Latest product news
Click here to read
Friday, 5 September 2014
Guestline's Development Director's Ultimate Challenge raising funds for Hope House Children's Hospices
Andrew, who has paid all of his own expenses, is raising funds for Hope House Children's Hospices - Charity Registration No. 1003859
Hope House Children's Hospices in Oswestry and Ty Gobaith in Conwy, provide specialist nursing care along with practical emotional support to terminally ill and life limited children and young people.
Guestline have donated a massive £500 to this great cause with donations currently sitting at an impressive £1,113.22!
Andrew says “I am cycling from Land’s End to John O’Groats. It’s the UKs ultimate cycling challenge and something I have wanted to do since I was a boy. I will be raising money for Hope House Children’s Hospices which is a great charity. I am very grateful for all of the donations to date, including £500 from Guestline & £200 from AROBS – I am really looking forward to completing the challenge”
We will be keeping our social media accounts updated with Andrew’s progress, so come over and connect with us to follow the journey. Good Luck Andrew!
Monday, 1 September 2014
Peckforton Castle boasts 48 luxury rooms, 2 restaurants, 6 conference and meeting rooms, a relaxing Spa and magical grounds. Based in Cheshire, Peckforton is a gem.
Everything about the castle is spectacular, luxurious and spacious with something to appeal to all interests and ages.
The spa, which can be seen on the website www.peckfortoncastle.com.uk is a tranquil retreat, designed for both men and women. You can explore the castle’s grounds via Land Rover through one of the many activities available as extras at Peckforton, or even take an off-road driving course! Watch a video of the vehicles in action here .
If driving is not your cup of tea, and you don’t fancy bring pampered in the Spa maybe you would like to try the laser clay shooting, archery, air rifle shooting or maybe even mountain biking?
Family friendly, corporate ready and spacious for organised events, Peckforton Castle caters for all.
Book your stay today, http://www.peckfortoncastle.co.uk/the-castle
Wednesday, 27 August 2014
Engaging Content is King!
Tuesday, 19 August 2014
Tuesday, 12 August 2014
Monday, 4 August 2014
Originally built as a Cistercian Abbey in the 12th Century, Coombe Abbey has now been lovingly restored to its former glory by its current owners No Ordinary Hotels. The hotel is set in 500 acres of parkland, overlooking formal gardens and a tranquil lake.
We especially love the afternoon tea that Coombe Abbey offer which includes items such as Scotch Duck Egg, Malt Farm Local Pork Pie, Venison & Red Wine Sausage Roll, Mature Cheddar & Sticky Pickle Sandwich, Real Ale Chutney Piccalilli & Raspberry Jam, Lemon Curd & Cornish Clotted Cream.
The historic grade I listed building and grounds are spectacular, everything about this country house hotel oozes history and grandeur.
The Coombe Abbey Hotel staff are extremely professional, friendly and approachable. Recently they over saw the installation of Guestline software and happily posed below with our trainers - we certainly enjoyed working with the team.
Friday, 25 July 2014
There has been much discussion around whether hoteliers need to focus on using indirect sales channels like OTAs to conjure business, or that they need to move away from indirect channels and join the growing industry of social business. Ignoring one channel at the expense of another can be detrimental to the maximising of revenue - hoteliers need to focus on both in order to capture all forms of online demand.
While it is great to have so many OTA players in the market, offering hotels tools to sell their product, it’s down to the hotels themselves to ensure they carefully manage these channels.It’s unwise to open all inventory to just OTAs, relying on that business alone to fill rooms.
More than ever before, businesses are viewing social media as an essential tool in their kit to communicate with consumers. With the growth of Facebook, Twitter, Linkedin and the blogosphere, social media is fast becoming social business, where online interactions are seen as marketing initiatives.
Technology advancements in the development of distribution channels have greatly affected the evolution of a customer life cycle when booking accommodation online. Hoteliers need to consider these rapid changes in consumer behaviour and make a decision, not only on whether to use direct or indirect channels to capture this growing web traffic, but rather on how to integrate both effectively into a hotel’s marketing strategy,
by utilising the management tools at their disposal.
To learn how to balance your OTA-driven demand with direct channels, click here to download the guide.
Seven essential “C’s” you should know, is a comprehensive E-Guide to help hotels increase their profitability. In just a few pages, we will give you seven essential tips on how to really gain a competitive edge in the crowded online market place.
Like many hoteliers, you are probably getting frustrated at the battle to win those all-important online bookings, achieve optimum rates and balance the on-going challenge to achieve 100% occupancy with Zero over booking?
To read more and download, simply click here.
How Facebook can boost your sales and save you money: 7 Essential Secrets, is the second of the Guestline E-Guides designed to help you increase your revenue and exposure. In just a few pages, we will give you seven essential tips on how to harness Facebook to engage with your fans and convert ‘lookers’ into ‘bookers’.
To download it, simply click here.
Punto 2012 have created hospitality based domain names such as .rest .bar & .cafe in an effort to improve Search Engine Optimisation and on-line visibility for Restaurants and Pubs alike.
Aaron Grego, CEO of Punto 2012 says, "90% of domains are unavailable, so the idea is to help people find restaurants and bars more easily. Business's can switch over from one domain to another easily therefore keeping their existing SEO efforts"
Punto have made the domains available to buy for everyone, with no selection process in place meaning companies will not have to prove they are in the industry to acquire the domain name they want.
The big question is though, will it catch on?
Did you know that in 2012, 54 per cent of all credit card breaches and fraudulent activity worldwide occurred within the accommodation and food and beverage industry?
Regardless of the penalties any hotel could face from a compliance point of view, this statistic is still worrying and potentially very damaging to any business.
It is for this reason that the banks and acquires such as Visa and MasterCard have made hotels and businesses within the hospitality industry agree to store their card data securely within their terms and conditions of the merchant services agreements. These payment card storage rules are through the Payment Card Industry Data Security Standard (PCI-DSS)
Acquiring Banks (E.g. Streamline, First data merchant services etc.) can be fined by the card schemes if their merchants are not compliant. They are now aggressively chasing and auditing businesses on their PCI compliance and the fines and penalties incurred can, if their targets are not reached, be passed on to the merchants. Non-compliance fees are being implemented via increased transaction percentages and monthly flat charges, variable by acquirer.
Guestline, who are providers of software to the hotel and hospitality industry, have outlined several key reasons for hoteliers to follow and ensure they are compliant and warns of the dangers and implications they face if they find themselves in breach of PCI compliance.
Reason 1 – Any business ‘touching’ credit card data MUST be PCI compliant. The standard, which is set by the acquirers and banks means all business must be PCI Level 1 compliant.
Many hotels self-assess as being compliant with the PCI-DSS without considering the delivery of reservations to them from third parties. If you are using an external supplier to process your credit card information, whether through a channel manager or booking engine, and they are not compliant your business WILL NOT be compliant either.
Guestline are the only total solution provider to the hospitality industry of fully integrated PMS, channel managers and online booking services who ARE PCI Level 1 compliant. It is important to check all your suppliers before it is too late! Ask them today.
Reason 2 – Becoming PCI Level 1 compliant will MAKE you MONEY!
Storing payment card details enables you to charge for lost revenue through cancellation charges and take payment for no show fees. This can represent a significant percentage of revenue for some properties.
Guestline’s PCI Manager software has the ability to provide a complete check on all cards to ensure they are not fraudulent and that they are valid for use. The card data is then securely stored with a Payment Service Provider who are assessed as PCI-DSS Level 1 Service Providers, completely removing the need for the hotel to store card data. This dramatically reduces the cost and complexity of maintaining compliance, as well as reducing the risk to the business from breached card data.
Marstons hotel group installed Guestline’s PCI Manager and were able to generate £147,000 of no show revenue (in nine months) as a result of automated payments. Previously they had not been taking payments as it was too costly to take guarantees.
Reason 3 – Becoming PCI compliant will SAVE you MONEY
Using Guestline’s PCI Manager Software will save money by significantly reducing the liability and opportunity for charge-backs due to fraudulent activity.
Fines imposed for not being compliant will vary depending on the bank or acquirer. Barclaycard, for example, have been known to charge £500 per month for noncompliance, whilst other banks may charge an additional percentage fee on each transaction.
In addition, if a hotel is storing card data and is breached, the following cost will need to be met:
Average cost for investigation, remediation and compensation after a breach is £85 per individual card record breached.
Fines from the card schemes and acquiring banks, which can range up to $250,000.
After a breach, the merchant will be required to have an annual assessment from a Qualified Security Assessor. Daily fees for QSA are generally in excess of £1000 per day, + costs.
There is also a massive risk of damage to reputation and commercial value. The damage this would do to your reputation and potential lost revenue could be catastrophic for a business, regardless of size.
Reason 4 – Potential loss of existing and new business
Hotels are beginning to find during corporate rate negotiations that compliance with PCI-DSS is a pre-requisite for winning the business. Large corporates who have been through stringent assessments of compliance do not want to compromise their own compliance by passing card data on to hotels who are not storing it securely. Therefore non-compliance is resulting in many businesses losing out on extremely valuable contracts.
These reasons all make a good case for maintaining PCI-DSS compliance. Guestline has developed a very simple, efficient and completely compliant solution for hotels and hospitality businesses in order to address all these issues, save money and generate revenue.
The Guestline PCI Manager will provide you with all of the tools you need to achieve compliance with PCI-DSS and provides a secure process for cardholder not-present transactions.
The PCI Manager is a combination of technology and business processes aimed at achieving compliance in a structured, easy to follow format.
Benefits of PCI Manager:
Enables you to take deposits from customers over the phone or via your website in a secure manner
Permits you to apply cancellation charges for no show bookings without the need to store cardholder data
Offers advanced purchase rates and securely captures revenue
A service to help the hotel achieve PCI security
The service includes:
Site visits from engineers
An information security policy, tailored to hotel operations
Online training tools for staff in card handling processes
Checklists for initial compliance tasks, along with quarterly and annual checklist for maintaining compliance
Self-Assessment completion guidance and advice
For further information on how you can ensure your business is Level 1 PCI Compliant please contact the Guestline team on 01743 282300
Thursday, 13 March 2014