Guestline

Guestline are experts in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry. The solutions enable independent hotels, groups, pub companies and serviced apartments to achieve maximum occupancy at the most profitable rate.

Rezlynx Property Management System

Guestline’s Rezlynx PMS is a fully configurable, PCI compliant property management system to enable any sized hotel or group to manage their bookings and operations efficiently and profitably. It is updated in real-time, and incorporates a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.

Secure Payment Solutions

Our secure payment gateway enables hoteliers to process card payments in a PCI compliant way. Our clients benefit from a safe and secure method of storing and processing credit card details which can form part of the hotel’s overall PCI compliancy policy.

Guestline Support

Offering ongoing UK support 365 days a year, our service commitment goes far beyond just our technologically superior software solutions to deliver outstanding quality and reliability.

Channel and Distribution Manager

Guestline’s Channel Manager distributes your live inventory to a wide range of Online Travel Agencies (OTAs) and the Global Distribution System (GDS), with minimum effort and cost. It can be seamlessly integrated with Rezlynx PMS so that bookings, regardless of their source, flow directly into the PMS without the need for time consuming manual data entry and allocation.

Tuesday, 16 January 2018

Christmas parties – a revenue generator for hotels or headache inducer?

Did your systems help manage and organise your Christmas parties effectively?

If they caused a few headaches, you might be interested in Guestline’s Advanced Conference and Banqueting Manager, designed to manage operations and drive revenue from your events.

Here are some of the ways it can help:
  • Reconcile deposits 
  • Delegate lists 
  • Pre-orders for meals and drinks
  • Confirmation emails 
  • Combine bedroom bookings 
  • Generate invoices
  • Reports and analysis 
From event enquiries and bookings, to contracts and invoices, the Conference and Banqueting Manager is a user-friendly event management solution that takes the hassle out of organising events and helps you deliver a seamless operation!

Plus, all orders for the Conference and Banqueting Manager will be eligible for 50% off Guestline’s Online Ticket Sales module which delivers a ready-made online solution for hotels wanting to sell tickets to hotel events.


Thursday, 11 January 2018

Best Western Hotel members invited to meet Guestline at Annual Members Conference 2018

Guestline will be exhibiting at the Best Western Annual Members Conference 2018 on the 29th and 30th January. Our stand will be showcasing our latest innovations for the hospitality sector, plus a selection of well-versed team members will be on hand to answer questions your questions.
  • Web-based Property Management Systems
  • Central Reservations Systems
  • Mobile Bookings
  • Online Bookings
  • Best Western Two-Way CRS Interface
  • PCI Credit Card security
  • EPoS
  • Digital Marketing

Location

The Grand Hotel Brighton 
If you would like to have a chat and coffee with a member of our sales team, please fill in your details here and we look forward to seeing you at the event.


How to maximise hotel bookings during low season



Is your hotel running a January sale to drive bookings in the new year?  Many hotels run promotions and offers in January which boosts occupancy and revenue at what can be a quiet time of year.


Do you know how to?

·         Set up promotional rates and offers in Rezlynx?

·         Promote them online?

·         Extract your database for marketing?

·         Make them available on Roomlynx?


We have training packages available to assist you in setting up promotions and offers and we are offering 20% off our standard packages for any training booked in January 2018 (a little January promotion of our own!). 

Onsite training:

We have several training packages available for our clients from new starter training through to refresher courses. We can also offer customised training for clients with specific training needs.
  1. Onsite training
  2. Virtual classroom training
  3. Bespoke training plans
  4. Online training material in all products
  5. Department specific trainings
  6. Guestline product upgrade training
  7. Regional training workshops
     
To ensure the utmost effectiveness, we limit our training to a maximum of 6 delegates per course.


Speak to one of the team now to book your training - all training is subject to availability.


Tuesday, 9 January 2018

Leave a review of Guestline software for a chance to win an Amazon gift card

Hotels, serviced apartments and pubs strive for positive reviews and this is the same for suppliers too. When researching the market and looking at changing your software provider, customer reviews can have a real impact and give accurate insight into the daily use of the proposed software.
We always want to share how great our offering is but, when it comes to reviews, no one does is better than you, our customers!
Good or bad, we want to know how we are doing. Did your install go smoothly? Was the training to a good standard? Is there any functionality missing that you would like to see? 
Please leave a review of Guestline solutions here https://hoteltechreport.com/write-a-review/guestline-pms/ to cast your vote! All reviews received between 03/01/2018 and 31/01/2018 will be entered into a prize draw to win one of five £50 Amazon gift cards.
Thank you for all of your support thus far, we look forward to bringing you even more award winning solutions in the New Year.
Once you have left your review, please email marketingteam@guestline.com to enter the prize draw for 1 of 5 £50 Amazon E gift cards. Please provide your name, hotel name & email address. 
Voting closes on January 31st 2018.
T & Cs can be found here 

Thursday, 4 January 2018

5 x £50.00 Amazon E gift cards T&Cs


5 x £50.00 Amazon E gift cards.

1 review per person in permitted and must be submitted here https://hoteltechreport.com/write-a-review/guestline-pms/

5 random winners will be chosen to receive 1 x £50 Amazon E gift card https://hoteltechreport.com/company/guestline-pms/

The Gift card will be issued within 14 days.

Once you have left a review, please email marketingteam@guestline.com to enter into the prize draw. Please let us know your name, hotel name & email address.  

This competition is open to entrants aged 18 and over only, over owning, employed at or consulting for an accommodation provider using Guestline’s software.

Guestline’s decision is final and we reserve the right to change or remove competition at any time.

No cash alternative

Closing date 31.01.2018

Karma Sanctum Soho Hotel realises a 20% hike in revenue

Karma Sanctum Soho Hotel, located in the heart of London’s buzzing West End, is the latest in a succession of luxury boutique hotels to enjoy an increase in revenue and ADR following the implementation of Guestline’s web based property management and distribution systems.

Previously incurring problems with their on-premise solution with failed servers and restrictive access, the team were keen to implement a more reliable, cloud hosted system to assist in the day-to-day management of the hotel.

The hotel wanted a more efficient, multi-functional property management system that seamlessly integrated with a channel manager and online booking module from a company that provided a more prompt, UK support facility.

“Our hotel operations have improved remarkably since we switched to Guestline’s systems. We have become more efficient and we are generating more revenue as a result.

All our processes are now automated and help us save time and money - our staff have more time to dedicate to other areas of the business to improve the customer experience.

By managing rates and channels more effectively, ADR and occupancy has improved and we have boosted sales of added-value products.

The system is multi-functional, yet intuitive and easy to use. Overall, the system has benefited many areas of the business and we are thrilled that we made the switch.”
Ani Chirita, Rooms Division Manager 

The hotel’s average daily room rate has increased by £30 since the system was installed (1 and ½ years ago) going from an ADR of £170-185 net to £200 net.

The hotel can now manipulate rates to drive revenue during peak seasons and have the ability to flex the rates instantly. Any changes are made in real-time and reflected online immediately. They can also change the room descriptions and photos to attract better rates. With average occupancy of 85% across the year, their average monthly revenue budget has increased by 15-20%.

Sanctum Soho are now able to take advanced payments online through a secure, PCI compliant gateway. Which means by taking a credit card number at the reservation stage, the hotel can also charge for no-shows, eradicating any lost revenue.

Guest communication has improved with booking confirmations automatically being delivered to guests. Pre-stay emails (promoting upsells and special offers) and post emails (with incentives to return) are sent to guests and, with the in-depth reporting function, it is easy to forecast and plan rates and restrictions accordingly. The end of the day reports drill down to minutiae detail and have been set up bespoke to the hotel’s requirements.

Karma Sanctum Soho Hotel implemented Guestline’s Rezlynx PMS, Channel Manager, Online Booking Manger and EPoS.

Wednesday, 20 December 2017

Guestline focuses on further growth in 2018 following successful year of investment

Leading global hospitality software business Guestline is planning for further growth in 2018 following strong performance this year. This has included a 20 per cent growth in its client base, significant investment in new technology and key markets worldwide, and development of its senior and country-level management teams over the last 12 months.
The company has added to its portfolio of hospitality software technology throughout its 25th year, driven by growing demand from accommodation providers for innovative technology. Guestline’s solutions support their distribution and revenue management, operations and digital marketing to deliver greater profitability and the company will continue its investment across all areas of operation in 2018.
2017 has been a year of significant innovation, development and growth and this is testament to the hard work of the strong team we have in place at Guestline.
Customer feedback is overwhelmingly positive and we have seen strong growth over the last 12 months with bookings via our portals up 30 per cent and a 49 per cent increase in total revenue generated for our customers.
2018 will see more shifts in the hospitality market and technology landscapes as we prepare for new technology opportunities and the legislation on GDPR. Our continued investment and innovation in technology will help deliver greater efficiencies and greater profitability for current and new clients in the year ahead.
Andrew McGregor, CEO, Guestline

  International expansion and growth in management team
  • Guestline’s global footprint now covers over 25 countries across five continents. In 2017 Guestline opened new offices in London and Dublin and a larger office in Thailand.
  • Enhancements to the senior leadership team include new CEO Andrew McGregor, appointed in February 2017 and the appointment of Andrew Metcalfe as the company’s first chief technology officer. The CTO oversees the development of Guestline’s industry-leading technology, a team of 52 product developers and the Guestline Labs initiative, a central hub to deliver innovative product development.
  • Further afield, the company recruited hospitality industry experts Clio O’Gara and Ingrid Fallon to join the team in Ireland in the roles of country manager and regional sales manager respectively. In Bangkok, new country manager Matthew Emptage leads the team across Thailand, Australia and Singapore.  
New product and service initiatives
  • Guestline continues to enhance its product portfolio with the release of the latest free upgrade to its cloud-hosted PMS, Rezlynx. It now delivers superior revenue generating tools and improved functionality with combination rooms/virtual suites, shift allowances, reports and profile alerts (to name but a few) to enable hoteliers to achieve greater operational efficiencies. There have also been numerous feature enhancements in the Conference and Banqueting module, the Payment Express Chip and PIN module and e-commerce solutions, along with a new interface to the IDeaS G3 Revenue Management System.
  • Guestline now have over 350 partner APIs to enhance its end-to-end solution. APIs cover these main categories: EPoS, stock control, PABX, door locking, CRM, BI reporting, Spa, online bookings, TV systems and guest facing apps.
  • In addition, Online Ticket Sales now provides hoteliers with the opportunity to diversify their offer by selling tickets to events online. Integrated to Rezlynx PMS, it allows hoteliers to manage payments and availability for events and to combine with room rates and packages for accommodation if required. 
Growth in the network: new client wins and strategic partnerships
  • The company has recently further grown its profile within Best Western (including recent orders from the Best Western Crown and Best Western Kilima Hotels) and secured Marco Pierre White’s company Black and White Hospitality as its newest opening in London, with the New Road Hotel. In addition, Essex-based Roslin Beach and the luxury Langdale Estate in the Lake District have both recently opted for Guestline solutions. As have the Royal Yacht Britannia in Edinburgh, adding to the 1,000 new rooms using Guestline technology across Scotland this year.
  • Expansion of the Guestline partner network via a number of strategic partnerships has included amongst others the online reputation company GuestRevu, Avvio, HotelRez, UpSell Guru, Wihp, Revinate and Digital Alchemy. 
Industry networking and recognition
  • Guestline is featured in the London Stock Exchange Group’s ‘1000 Companies to Inspire Britain 2017’ report in recognition of its continued growth and dynamism.
  • Recent, exhibition and attendance at key industry events included World Travel Market, the ASAP Conference, the Independent Hotel Show, the International Hospitality Exchange in Belfast, the Munster GDPR Hotels Conference and the Irish Hospitality Institute Founders Awards Event.

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