Guestline

Guestline are experts in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry. The solutions enable independent hotels, groups, pub companies and serviced apartments to achieve maximum occupancy at the most profitable rate.

Rezlynx Property Management System

Guestline’s Rezlynx PMS is a fully configurable, PCI compliant property management system to enable any sized hotel or group to manage their bookings and operations efficiently and profitably. It is updated in real-time, and incorporates a comprehensive rate and availability management tool to ensure that revenue is maximised at every opportunity.

Secure Payment Solutions

Our secure payment gateway enables hoteliers to process card payments in a PCI compliant way. Our clients benefit from a safe and secure method of storing and processing credit card details which can form part of the hotel’s overall PCI compliancy policy.

Guestline Support

Offering ongoing UK support 365 days a year, our service commitment goes far beyond just our technologically superior software solutions to deliver outstanding quality and reliability.

Channel and Distribution Manager

Guestline’s Channel Manager distributes your live inventory to a wide range of Online Travel Agencies (OTAs) and the Global Distribution System (GDS), with minimum effort and cost. It can be seamlessly integrated with Rezlynx PMS so that bookings, regardless of their source, flow directly into the PMS without the need for time consuming manual data entry and allocation.

Friday, 23 February 2018

Guestline expandiert in den deutschsprachigen Markt


Das globale Hospitality-Software-Unternehmen Guestline expandiert in den DACH-Markt. Pünktlich zur ITB (7. bis 10. März in Berlin / Halle 7.1c, Stand 112) wird der Experte für cloud-basiertes Property Management, Vertriebs- und Online Marketing-Technologien für den Hospitality-Bereich seine Lösungen in deutscher Sprache zur Verfügung stellen sowie mit einem entsprechenden Vertriebs- und Supportteam vertreten sein. Vom neuen Standort München aus bedient das Team künftig unter der Leitung von Geschäftsführer DACH Mirko Behnert die Märkte Deutschland, Österreich und die Schweiz.

Mit Wolfgang M. Neumann, dem ehemaligen Vorstandsvorsitzenden und CEO der Rezidor Hotel Gruppe, ergänzt zudem ein weiterer ausgewiesener Branchenexperte das globale Guestline-Team. In seiner Rolle als Strategic Advisor des Vorstands wird seine Expertise die Expansion des Unternehmens in neue Märkte, insbesondere in die DACH-Region, unterstützen. „In der aktuellen Marktsituation, mit schneller werdenden Entwicklungszyklen und einem sich imminent wandelnden Recherche-, Kauf- und Buchungsverhalten der Gäste, geht es für Hoteliers nicht mehr nur darum, eine moderne Backend-Technologie einzuführen. Es geht vielmehr um eine ganzheitliche Optimierung der gesamten Geschäftsprozesse. Software-Anbieter müssen hier als strategische Partner auftreten und die nötige Erfahrung und entsprechendes Wissen um die Herausforderungen der Hotellerie-Branche mitbringen – und zwar vom Management bis hin zum Service Agenten. Nur so können wir den bevorstehenden Change Prozess bestmöglich begleiten“, kommentiert Strategic Advisor Neumann die Expansion.

„Die Branche steht vor einem großen Technologie-Generationenwechsel. Bestehende, lokale, unflexible Lösungen können mit den Herausforderungen und der Geschwindigkeit der Digitalisierung nicht mehr mithalten. Wir sind daher der festen Überzeugung, dass jetzt der richtige Zeitpunkt ist, um Hospitality-Betriebe auch hierzulande mit unseren Cloud-Lösungen auf die nächste Stufe der Digitalisierung zu heben und ihnen die nötige Flexibilität für kommende Herausforderungen an die Hand zu geben“, sagt Andrew McGregor, CEO von Guestline. „Vor lauter Digitalisierung dürfen wir dabei jedoch den Faktor Mensch nicht vergessen. Das gilt auch und besonders im Gastgewerbe. Daher stehen wir den Unternehmen im DACH-Raum auch vom Start weg mit Rat und Tat, mit lokalem Kundenservice und fachlicher Expertise als strategischer Partner zur Seite – denn dafür schätzen uns unser Kunden besonders.“

Guestline ist seit 1991 am Markt und setzt bereits seit 2002 ausschließlich auf eine cloud-basierte, modulare und flexible Plattform-Architektur, die von über 2.000 Kunden weltweit eingesetzt wird. „Hoteliers orientieren sich auch in DACH-Markt mit ihren Vertriebs- und Managementprozessen zunehmend in die Cloud und brauchen dazu einen erfahrenen Partner für diesen Prozess. Guestline vereint langjährige Erfahrung in der Zusammenarbeit mit Kunden, gerade auch in unserem Heimatmarkt Großbritannien, mit lokaler Marktkenntnis und einem tiefen Verständnis für Software-as-a-Service-Prozesse und Cloud-Ökosysteme in unserer Branche. Damit bieten wir die richtige Kombination, um auch im deutschsprachigen Markt ein starker Partner für die Unternehmen und schnell einer der relevanten Player zu werden“, sagt Mirko Behnert, der den Aufbau der DACH-Niederlassung verantwortlich zeichnete.

Der Einstieg in den deutschsprachigen Markt folgt den jüngsten Expansionen des Unternehmens in die BeNeLux-Länder, Irland und Thailand.

Weitere Informationen finden Sie unter Guestline.com. Gerne stehen die Kollegen von Guestline auch für Gespräche auf der ITB, vom 7. bis 10. März in Berlin, zur Verfügung. Sie finden Guestline in Halle 7.1c am Stand 112.


Über Guestline

Guestline bietet cloudbasierte, skalierbare Hospitality-Softwarelösungen für das Property Management, den Vertrieb und das digitale Marketing. Betreiber von Hotels jeder Kategorie sowie professionelle Apartment-Betreiber (Serviced Apartments) können damit die Prozesse in ihren Unternehmen optimieren und ihre Auslastung und somit ihre Umsätze steigern.

Das Produktportfolio von Guestline beinhaltet u.a. die Property Management Software Rezlynx PMS, Komponenten für Konferenz- und Bankettbuchungen, Online-Buchungen und Bezahlvorgänge, einen Channel Manager für den optimierten Vertrieb über OTAs und andere Distributionskanäle sowie eine WebSuite für digitales Marketing.

Guestline wurde 1991 in Großbritannien gegründet und zählt derzeit über 2.000 Kunden in 25 Ländern.

Mehr Informationen finden Sie unter www.guestline.com



Pünktlich zur @ITB in Berlin expandiert Guestline in den deutschsprachigen Markt. Mit dem Start in Deutschland, Österreich und der Schweiz setzen wir unsere europäische Expansion fort und geben gleichzeitig eine neue Führungsposition bekannt. Zu finden sind wir auf der ITB in Halle 7.1c, Stand 112. Gesprächstermine gibt es hier oder über guestline@oseon.com.

Wednesday, 14 February 2018

Ellenborough Park Hotel drive additional revenue through UpsellGuru and Guestline interface

Ellenborough Park Hotel have harnessed the power of upselling and generated an additional £6,600 in the first 3 months through upsells including room upgrades and in room purchases thanks to the sleek partnership provided by UpsellGuru and Guestline.

The interface, which is readily available by contacting the Guestline team, includes features such as automatically sending and receiving upgrade requests to a hotel’s targeted customers, upgrade bidding and add ons such as breakfast, wine, champagne and chocolates. It is customisable to display the hotel’s brand colours, logos and the products they want to sell.

In addition, daily transactions in real time are available so hotels can adjust their selling strategy according to the results and guests can book reservation add-ons such as breakfast and transportation. The two companies are now working in close partnership and have the interface in place with several customers who have reported positive results.

On average, the team at Ellenborough Park receive 70 additional upsell requests per month and the Guestline interface allows them to automatically send out the email requests and to post the upgrades back into the PMS.

To arrange a demonstration of the Guestline and UpsellGuru interface, please contact a member of the team here.

For more information on UpsellGuru visit the website www.upsellguru.com

Monday, 12 February 2018

Book your place on Guestline's free Roomlynx webinar for Guestline users

Book your free webinar place now and find out more about:

· What green, amber and red lights mean

· How to deal with amber and red lights

· Understand warning triangles


Difference between interface types

· PMS Interface

· Q&A session
 


If you are a...


· Daily user of Guestline Distribution

· Revenue Manager

· Reservation Manager

...then this is the webinar for you! Book your place, now -  Thursday 22nd February 2pm -3pm


Click here to book your place

Thursday, 25 January 2018

In the hot seat with Colm Daly – General Manager at Glen Eden Hotel

It is no secret that a hotel’s secret weapon is the team behind the scenes, the individuals that go the extra mile to satisfy the guests and leave them wanting to return. In this interview, we find out more about Colm, who went from collecting glasses at 16, to General Manager before the age of 30!

What are the top three things on your wish list for your property?
To have a successful opening year, to gain a four star status, and to set the tone for excellent customer service.

Describe your job in a nutshell –
Overseeing the whole hotel operations, planning and organising to ensure that the needs of the business are met as per the director’s requests.

What sets your hotel apart from the rest?  
The hotel sits adjacent to the World-renowned and Award Winning Belleek Pottery, elements of which can be viewed throughout our hotel. As well as this, what really set us apart is the professional, personable and exceptional service each guest will receive from the moment they arrive, whether it is a guest dining, staying, or enquiring.

What is your favourite thing to do?
Walks around the beaches in Donegal, which are on my doorstep, the perfect way to unwind.

What are the first three things you do when you come to work?
Grab a large cup of coffee, check on my team and how their day is going, ensure we are prepared for the day ahead.

If you were not working in the hospitality industry, what would be your dream profession?
This is my dream profession, I started working in Hospitality at the age of 16 collecting glasses and 14 years later, I still have the same passion and drive for the industry.

What has been your career highlight so far?
Becoming a GM before the age of 30 in the same hotel that started my hospitality career 14years ago, after many memorable hospitality experiences in Belfast, Florida and beyond.

If money were no object, what would you have at your hotel?
Award winning luxury spa and resort overlooking the Lough

What is the most embarrassing thing you have done at work?
Slipped on the dancefloor when guests were having their wedding breakfast, thankfully no glasses where dropped & I did get a large cheer!

What is your guilty pleasure?
Red Wine & charcuterie boards.

If you could skip to the future, what would you do?
What is the rush! Life is too short to be wishing time away. I intend to continue enjoying the rollercoaster ride that is my life.

If you could describe yourself as a cocktail which one would you be and why?  
Chilli Chocolate Espresso Martini – I’m fiery, wide awake, ready for what life throws at me, and I’m a little sweet when I need to be.

What would you do if you won the lottery this weekend?
Travel the world, open my own luxury resort, take care of my family and close friends.

One piece of advice for newcomers to the hospitality industry?
Be ready for tears, tantrums and seeing your co-workers more than your family, but with the right team by your side, you will enjoy going into work each morning.

Final say: Any special offers, insights or promotions to tempt our readers to your hotel?

Keep up to date with our website for our special opening offers at www.glenedenhotel.com

Join Guestline on LinkedIn, Facebook, Twitter & Instagram for access to the latest news, interviews, events and solutions in the hospitality industry. 

Monday, 22 January 2018

Help – How can I afford the latest hospitality software technology for my hotel?

The Hospitality industry is starting to adopt and embrace the benefits of technology leasing. Take the cloud model as an example - essentially the key difference between this model and more traditional technology leasing is that the hardware is stored in a data centre and of course the software is hosted there as well.

Costings should not be an insurmountable barrier to optimising your technology set up in order to harness your property’s potential when it comes to using the latest software tools available.

David Louth, Marketing Manager at Blue Star Leasing says, 

“Ranging from new start businesses to established companies, we have a range of technology finance solutions to offer to the marketplace. Technology is constantly evolving, so we understand how important it is for hotels to stay up-to-date with the latest advancements.

A reliable IT infrastructure is key to the success of many businesses. In today’s fast moving development cycle, technology advancements occur frequently. Companies have to adapt to this and invest in the new technology as soon as possible after it becomes available so as not to be left behind in a competitive market.  
All of these advancements can come with sizeable costs attached to acquire and implement. To help ease the impact of these costs, we can finance the total solution, the hardware, software and services, thus enabling our customers to spread the payments and acquire the new technology today. We also offer technology loans for non-leasable IT services such as websites and support contracts.”

Benefits of Technology Leasing:

·         Terms from 2 – 5 years available

·         Tax advantages – Leasing is 100% tax allowable

·         Stage payment options – Ideal for phased installations (there are options available to also fund your deposit)

·         Simple process – Finance approval can be secured within hours and easily approved with eSign documents

·         Cash flow can be assisted – Preserve your working capital

·         Flexibility – Upgrade, make additions or settle at any point during the term

·         Total solution finance – Finance the hardware, software and all delivered services

·         Various products – Finance lease, hire purchase and loans are available

Guestline, experts in cloud-hosted property management, distribution and digital marketing technologies for the hospitality industry are pleased to work with Blue Star Leasing to offer financial flexibility to their customers. Curious as to how much it may cost you each month? Use the dedicated finance calculator here http://www.bluestarleasing.com/guestlineleasing/

To arrange a demonstration and to find out how much Rezlynx would cost for your property, please contact a member of the team here.

Tuesday, 16 January 2018

Christmas parties – a revenue generator for hotels or headache inducer?

Did your systems help manage and organise your Christmas parties effectively?

If they caused a few headaches, you might be interested in Guestline’s Advanced Conference and Banqueting Manager, designed to manage operations and drive revenue from your events.

Here are some of the ways it can help:
  • Reconcile deposits 
  • Delegate lists 
  • Pre-orders for meals and drinks
  • Confirmation emails 
  • Combine bedroom bookings 
  • Generate invoices
  • Reports and analysis 
From event enquiries and bookings, to contracts and invoices, the Conference and Banqueting Manager is a user-friendly event management solution that takes the hassle out of organising events and helps you deliver a seamless operation!

Plus, all orders for the Conference and Banqueting Manager will be eligible for 50% off Guestline’s Online Ticket Sales module which delivers a ready-made online solution for hotels wanting to sell tickets to hotel events.


Thursday, 11 January 2018

Best Western Hotel members invited to meet Guestline at Annual Members Conference 2018

Guestline will be exhibiting at the Best Western Annual Members Conference 2018 on the 29th and 30th January. Our stand will be showcasing our latest innovations for the hospitality sector, plus a selection of well-versed team members will be on hand to answer questions your questions.
  • Web-based Property Management Systems
  • Central Reservations Systems
  • Mobile Bookings
  • Online Bookings
  • Best Western Two-Way CRS Interface
  • PCI Credit Card security
  • EPoS
  • Digital Marketing

Location

The Grand Hotel Brighton 
If you would like to have a chat and coffee with a member of our sales team, please fill in your details here and we look forward to seeing you at the event.


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